Rates & Conditions

1. The rates shown in the reservation menu include service charges and additional taxes.
1. Note that in the programs that include flights and ferries various charges and feels are not included in
1. the fares, and for further details please check our confirmation e-mail.
2. Please check carefully before reservation as there are tour programs that are sold only in specific
2. dates or seasons.
3. We offer tour programs of various other tour operators other than our own programs, and the names
3. of the operators are stated in the tour description section.
4. The rates shown in the event page and the rates of promotion products are based on the lowest price
4. of the selected tour today.
5. For tour programs including flight, ferry and hotel, changes in the program may occur due to reasons
5. of the hotel and airlines.
6. Please check the departure area and destination of the tour carefully.
7. You can check the various service details included in the tour program –lunch, pick-up service,
7. and accommodations-under the ‘condition’ section.
6. The ‘GonSee rating’ is based on our evaluation of the planning, service and activity of the tour.

Reservation

1. The reservation made through our reservation process is not confirmed.
1. The order number given to you here is different from reservation number.
2. Please check the confirmation e-mail (or reply mail), which contains the confirmed reservation
2. number issued by the tour operator.
3. If the tour you have chosen is not available due to various reasons, we will suggest you a similar tour
3. program that will match your needs, along with a swift report on the unsuccessful reservation.
4. On the starting day of the tour, please take the reservation number or the voucher printed out with you.

Payment

1. view in detail
2. If you are paying with a credit card, the payment is completed when your reservation request is
2. completed.
3. If you are using internet banking, you have to bear the fees related to transfer process.
4. If you are paying with a credit card issued by a Korean bank, the payment is done with a separate
4. paying system requested by the bank.
5. If you are paying with a credit card issued abroad, we need to have your cardholder verification code
5. (VISA 3digit, Master 4digit) and the expiry date of your credit card.
6. If the name of the cardholder and the traveler is different payment is not possible.
6. In this case please download the needed documents and send it back through fax (82-2-732-7708),
6. with a photocopy of the front side of the card, and the passport of the traveler.

Cancellation and Changes

1. Cancellation request before 3 business days of the starting date of your tour, a cancellation fee of
1. 20% of the tour price is charged.
2. Cancellation on the starting date or if you do not show up, a cancellation fee of 100% of the tour is
2. charged.
3. When you cancel a tour program that includes other countries such as China and Japan,
3. - Cancellation request before 20 days of the starting date: no cancellation charges
3. - Cancellation request before 10 days of the starting date: cancellation fee of 5% of traveling
3. - expenses is charged
3. - Cancellation request before 8 days of the starting date: cancellation fee of 10% of traveling
3. - expenses is charged
3. - Cancellation request before the starting date: cancellation fee of 20% of traveling expenses is
3. - charged
3. - Cancellation request on the starting date: compensation of 50% of traveling expenses
4. Payment through credit card is cancelled after the payment of cancellation fee is completed and
4. confirmed by us. If you have used Internet banking, refund will be transferred to your account you
4. have given us, and you are responsible for the various fees related to transfer process.
5. The days stated above are based on our business day, which does not include weekends
5. (Saturday and Sunday).
6. The cancellation and refund process is done within maximum 7 business days.
7. Cancellations and changes can be made in ‘my account’ page, and also through e-mail, telephone,
7. and fax stated in the ‘customer support’ page.