RATES

1. The rates displayed in the rail reservation menu include taxes and fees.
2. The rates displayed in the rail reservation menu are the same as the rates KORAIL has announced.
3. In some cases, extra fees other than the rates displayed in the rail reservation menu can be charged, and details are provided in the reservation process.

RESERVATION

1. The rail reservation system of GOnSEE is not a real-time system, and reservations are restricted to KORAIL only.
2. The rail reservation made through our reservation process is not confirmed. The order number given to you here is different from reservation number.
3. We reply by e-mail or with other means within 24hours of your request, informing you whether the reservation is possible, or providing you with helpful information to chose another rail when your selected rail is full.
4. If you wish to continue reservation, please fill in the attached form (in the e-mail we send you) and send it by fax (82-2-732-7708) to us, with a copy of your passport and the front side of your credit card.
5. You may also visit our office.
6. The rails we are able to book are restricted to rails leaving from Korea, and the ticket delivery area is also restricted to within Korea only.

PAYMENT

1. Payment is available by credit card, Internet banking and also through visiting our office.
2. For payment through credit cards we require you to fulfill “Reservation #4”, and based on those information payment is confirmed. After the payment process is finished, your documents are safely destroyed for your safety of privacy.
3. The issued ticket can be received by visiting our office or through door-to-door delivery service (extra free charged), and electronic tickets are sent to you by e-mail, within 4 days of payment.

CANCELLATIONS & CHANGES

1. Changes can be made before the issuing of the ticket, but we may charge you an extra fee, which is based on the regulations of KORAIL.
2. Cancellations or changes can be requested through e-mail, phone and our website.